Limited Warranty

The Electric Railroad Company warrants to the original consumer purchaser that this product will be free of defects in materials and workmanship for a period of 90 days from the date of original purchase. This warranty does not cover service, repair, or replacement to correct any damage caused by improper installation, improper connection, external electrical fault, accident, disaster, misuse, abuse, or modifications to the product. All other express or implied warranties, including the implied warranty of merchantability and fitness for a particular purpose, are hereby disclaimed.  If this product is not in good working order as warranted, the sole and exclusive remedy shall be repair or replacement. In no event shall The Electric Railroad Company, or any dealer, distributor, or authorized installation and/or repair service provider be liable for any damages in excess of the purchase price of the product. This limitation applies to damages of any kind, including but not limited to, direct or indirect damages, lost profits, lost savings or other special, incidental, exemplary or consequential damages whether for breach of contract, tort or otherwise, or whether arising out of the use of or inability to use the product, even if The Electric Railroad Company, or any dealer, distributor, or service provider has been advised of the possibility of such damages or any claim by any other party.  Some states do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you.  During this warranty period, the product will either be repaired or replaced (at our option) without charge to the purchaser, when returned either to the dealer with proof of the date of purchase or directly to The Electric Railroad Company when returned prepaid and insured with proof of date of purchase.  Some states do not allow limitations on how long an implied warranty lasts, so such limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

Each and every product is thoroughly tested before it is shipped. The likelihood that it is not working when it reaches you is very small. However, if after troubleshooting it yourself you cannot get it to work properly, you should contact us to help determine the problem.

Should your product ever need repair, you should return it postpaid directly to The Electric Railroad Company.  If the product is within the warranty period, it will be repaired or replaced and returned to you free of charge. Units out of warranty will be repaired or replaced for a service charge per the following schedule:

  • $25 - Mini Commander
  • $35 - Mini Commander 2
  • $40 - AC / DC Commander
  • $50 - Cruise Commander
  • $40 - Cruise Commander Lite
  • $35 - RailSounds Commander
  • $18 - Switch Commander

Please email to SUPPORT for return authorization before returning any product.